My daughter had a couple of Craftsy classes on her list that she didn't purchase. She called them several times and told them that they were not hers and she hadn't ordered or paid for them. They looked up the credit card number and it was not hers. They still left it on her list and we don't know if the original buyer got the classes she ordered or not. They are not very "with it", it seems. Sort of took an "oh well" attitude.