Originally Posted by terri bb

here we go. this is the answer from the dealer support i got this morning ~~ thanks again for all your advice. so this is the 'real' story

<tt>Dear Teresa,We only make 1 type TL2010Q machine whether it is sold online or at a dealerstore. The machine is made of metal parts inside. The advantage of buying amachine from a store versus the internet is that you are usually providedwith services such as maintenance, classes or threading and cleaninginstructions and they can answer any other questions you may have. Repairwork if necessary is handled thru the dealer.Machines purchased from the internet offer no service, classes, setupinstructions, etc. The warranty is the same, however any repair work must bedone thru our repair center in Georgia and shipping costs are not includedin the warranty. You would have to pay the shipping to Georgia and we as acourtesy pay the shipping to return the machine to you.The machine can be placed on a Grace frame.Regards,Janet M. MaganaJuki SupportJuki America, Inc.8500 NW 17th Street, Ste. 100Doral, FL 33126Tel: 305-594-0059 x. 115Fax: 305-594-0720www.jukihome.com</tt></pre>

so for all of you who is wondering of the validity of things like that, at least for Juki, THIS is the truth. Blessings!