how's this for customer service ??

Reply Subscribe

Page 5 of 6

« First

Thread Tools

08-18-2011, 06:40 AM

#41

nancy59

Senior Member

Join Date: Feb 2011

Location: Arvada, Colorado

Posts: 370

It is always nice to know the name of a company that cares for their clients. Thanks for posting!

08-18-2011, 06:59 AM

#42

Quiltmaniac2010

Senior Member

Join Date: Oct 2010

Location: British Columbia, Canada

Posts: 962

I order from Fabric.com all the time and agree that their customer service is great. For some reason, I've hit an unlucky streak and have received several wrong fabrics recently. When I call, they are always so nice and apologize and arrange to send the right one. The only problem is if they are sold out of the one I ordered, they can't replace it, but issue a credit to my card. The CS rep told me that they are changing their method of selecting fabrics to fill orders from manual to a bar code system, so that should hopefully correct the problem. They always tell me to keep the fabric that I received in error. Sign up for their newsletters!! They even send you a 15% coupon for your birthday!!

08-18-2011, 08:38 AM

#43

EagarBeez

Super Member

Join Date: Feb 2009

Posts: 1,646

I order from Fabric. com a lot, one of my favorite places. They have wonderful customer service and very fair prices.
That was wonderful what they did for you

08-18-2011, 08:48 AM

#44

alwayslearning

Super Member

Join Date: Feb 2011

Location: Central Florida

Posts: 1,465

Thanks for sharing good news!

08-18-2011, 09:03 AM

#45

Anna.425

Senior Member

Join Date: Jan 2011

Location: Bellevue, WA

Posts: 735

Yep, that is the Busbomm family. I worked for them in the late 80's and they have always been customer repsonsive.

08-18-2011, 09:39 AM

#46

sailsablazin

Senior Member

Join Date: Apr 2011

Location: Spring Lake, Michigan

Posts: 978

Apparantly I am blind also....since I can see no coupon either.

08-18-2011, 10:13 AM

#47

Sewfine

Super Member

Join Date: Jan 2011

Location: Ocean Springs, MS

Posts: 9,287

That is good customer service. I order a lot of NFL fabric from them.

08-18-2011, 12:11 PM

#48

vickig626

Super Member

Join Date: Mar 2007

Location: Lansing, MI

Posts: 1,038

I love fabric.com. Their service is great, shipping is fast, have never had an issue. They did send me the wrong fabric one time and when I called in, they sent the correct one and told me to keep the wrong piece!!

I'm always getting coupons from them. In fact, I just got my 2nd anniversary coupon for shopping with them.

Of my online fabric buying, I use fabric.com probably 90% of the time. The other 10% is usually some odd design a customer wants and they don't have.

Highly recommend them, especially because the fabric IS good quality.

08-18-2011, 12:12 PM

#49

vickig626

Super Member

Join Date: Mar 2007

Location: Lansing, MI

Posts: 1,038

Quote:

Originally Posted by momof4

I have ordered a lot from Fabric.com. They do not scrimp when cutting the fabric - I have ordered a yard and gotten as much as a yard and a half. One time they sent me one wrong fabric, and when I called they said to keep what they sent and they immediately sent the correct fabric.

Love your puppy pic!!

08-18-2011, 12:17 PM

#50

one-and-only

Junior Member

Join Date: Apr 2009

Posts: 203

Search fabric.com coupon and there is a link for 30% off and free shipping on $40.00. www.befrugal.com/Fabric
I do not know what it entails to get the coupon. May have to sign up to receive their email.