New policy at LQS
03-03-2022, 05:36 AM
#11
Power Poster
Join Date: Jul 2017
Location: Central Ohio
Posts: 15,763
Wow, that's quite a tough policy. Who would want to buy a machine knowing that? I can understand fabric but yikes, machines are costly. My Bernina dealer will not let her customers go home less than ecstatic over their machine and keeps it that way.
03-03-2022, 05:45 AM
#12
Super Member
Join Date: Jun 2010
Location: Vermont
Posts: 7,143
From watching the People's Court for many years, I learned there is something called an implied warranty of merchantability. Meaning the thing should do what it is supposed to do. If you buy a machine, take it home, and it doesn't work, you have every right to get your money back. Doesn't matter how many signs the store has up, or their policies. Now you likely would have to go to small claims court to pursue it, but I believe you would win.
03-03-2022, 07:07 AM
#13
Power Poster
Join Date: Jul 2013
Location: Houston, TX
Posts: 10,700
From watching the People's Court for many years, I learned there is something called an implied warranty of merchantability. Meaning the thing should do what it is supposed to do. If you buy a machine, take it home, and it doesn't work, you have every right to get your money back. Doesn't matter how many signs the store has up, or their policies. Now you likely would have to go to small claims court to pursue it, but I believe you would win.
03-03-2022, 07:09 AM
#14
Power Poster
Join Date: Jul 2013
Location: Houston, TX
Posts: 10,700
My Bernina dealer was the same. Sadly, she has retired and sold her store. The new owners were very good, but they too have retired now and sold their 2 stores. The new owners seem okay but they have moved the store to a place that's not at all easy to get to from my house. I guess I'll have to start using the other new Bernina store and see how it goes.
03-03-2022, 07:36 AM
#15
Junior Member
Join Date: Feb 2021
Location: My own private Idaho
Posts: 182
Whenever I've purchased a new machine, in the box, in the store, I've had them unbox it. I insisted they show me that it actually runs and stitches as it should. Who knows how the machine was handled in shipping, storage, etc. Always have them demo it for you before you buy, that way you know it works. If the store is not willing to do that, then go someplace else.
03-03-2022, 07:50 AM
#16
Member
Join Date: Sep 2010
Location: Plato, MO
Posts: 40
Well, I can agree with the no return of fabric and notions (after all, there ARE some people who will use the ruler/template still in the package/plastic wrap and try to return them after they finished their project - they don't want to actually pay for that specialty ruler they needed for a class) but the machine.....I guess it all depends. They should be trying the machine out at the store in the same manner they will be using it i.e. sewing, embroidery, stitching thick seams (as in bag making). And how long are people waiting to make returns? Maybe some are buying a machine at full price shortly before it goes on sale and then returning it and repurchasing at the sale price. Yes, I would talk to the store owner.
03-03-2022, 07:59 AM
#17
Super Member
Join Date: Jul 2019
Location: northern minnesota
Posts: 2,480
It sometimes only takes a few difficult customers to result in things like this. We had a neighbor who routinely bought new shoes, dresses, crafting supplies, used them and then returned them. She was always trying to talk the neighbors into her type of returning as it "saves me a lot of money". Yikes! Of all my machines I have bought, that one Bernina was the only one I returned. It was however after the tech attempted to repair it three times and I did end up paying a little more than the difference between what I paid for it and the newer machine. I suppose I could have made an issue of that because it really was, I believe a lemon. I am happy with the new one and have not had issues so far with it.
03-03-2022, 10:19 AM
#18
Super Member
Join Date: Jan 2011
Location: Central FL
Posts: 1,478
You are fortunate to have 3 LQSs to choose from. I have 3 in my county but 1 doesn't carry sewing machines and 2 of them have a limited supply of sewing notions. I feel sorry for all independent business owners at this time. We have had so many small businesses close during the past 2 years and it's a shame when they were such nice shops, but they couldn't survive the shut-downs. I would never dream of returning fabric or a machine since the LQS I deal with does their own service on the premises and are always so accomodating.
03-06-2022, 05:52 AM
#19
Super Member
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,977
This store won't be in business long. Find another dealer. My last 4 Janomes I purchased from reputable online dealers never been disappointed never had a bad machine. Always had free shipping and no tax, plus if the machine was less somewhere else, they matched the price.
